Working with Insurers...

"I started this company primarily to provide a Superior Service to Insurance Claimants and Private Clients throughout Edinburgh & Surrounding Areas.  I now manage a Large Team of Experienced Individuals who are 100% committed to 'Ensuring Customer Satisfaction'."
RICHARD O'DONNELL, Managing Director

Whether a fire, flood, or smoke damage, you know that Property Repair Ltd will work with you to help you achieve your goals.  Are you sure that the contractors you currently employ can do this effectively, and keep to agreed costs?

As Property Repair Ltd mostly work on insurance related claims we understand your needs and the sensitivities of policyholders at what is a stressful time for them.

We can help you quickly recover homes from a range of damage including;
 Regional flooding incidents
 Escapes of water from domestic appliances, toilets, burst pipes, header tanks and any other water leaks
 Fires including those caused by chip pans, grills and ovens and electrical appliances

We understand the insurance process, claims will be resolved quickly and sympathetically.

To achieve your goals you need to be backed by an organisation with experience of fire and flood claims and an infrastructure to deliver the same quality of service throughout Edinburgh and Surrounding Areas.  Property Repair Ltd already achieves this working to fixed Service Level Agreements (SLA’s) for a number of customers.

Typical service you can expect:
 Telephone call to policyholder within one hour of instruction
 On-site attendance within 3 hours of emergency calls
 Non emergency attendance within 24 hours
 Written report within 24 hours of instruction
 Excess collection before commencement of work
 All Jobs are Project Managed from inception to completion
 Dedicated customer care and all trades service

Authorised and regulated by the Financial Services Authority